Frequently Asked Questions
You’ve got questions—we’ve got answers. Whether you’re wondering about payments, shipping times, and return policies, you’re in the right place.
Shipping & Delivery
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For Hong Kong deliveries, orders arrive within 2–5 business days.
For international orders, delivery usually takes 5–20 business days, depending on your location and customs clearance.
Due to global supply chain challenges, shipping times could be longer than usual. -
In Hong Kong:
- Free shipping on orders over HK$300
- HK$30 for orders below HK$300
International: Shipping fees vary by region and are calculated at checkout. Duties and taxes may apply depending on your country.
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Yes, in Hong Kong, shipping is free on orders of HK$300 or more. For other regions, shipping charges and tax policies depend on the destination.
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Yes, we ship to multiple countries including Australia, New Zealand, Canada, USA, UK, Singapore, Macau, Taiwan, Malaysia, Japan, Thailand, Vietnam, the Philippines, and Indonesia.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. Shipping costs and duties are shown at checkout based on your location.
Returns & Refunds
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Unfortunately, once an order has been placed, we are unable to modify or cancel your order.
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If items arrive damaged:
1. Contact us within 7 days
- Email: hello@cuppananno.com
- WhatsApp: (+852) 6096 9030
2. Provide:
- Order number
- Photo/video of damaged items and packaging
- Brief damage description
Valid claims will be resolved via replacement.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, UnionPay, and PayPal.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
